American Golf Exchange:   golfballx.com
 Your site for: New golf balls, Used golf balls, Golf practice nets, Golf Clubs, Golf Bags, Golf gloves, Golf spikes, Golf ball display cabinets, Golf collectors, Golf gifts, Free stuff, Golf accessories, Golf supplies, Titleist, Pinnacle, Slazenger, Wilson Staff, Ultra, Maxfli, Dunlop, Rawlings, Top-Flite, Strata,  and more!!
 
HOME       GETTING AROUND        PRODUCTS, PRICES & ORDERING    E-MAIL US
 
 
SHIPPING POLICY AND INFORMATION

WISHING YOU A GREAT START TO THE NEW SEASON


The most COMMON QUESTION folks ask us is: HOW LONG DOES IT NORMALLY TAKE TO RECEIVE AN ORDER PLACED AT YOUR WEB SITE?

We ship most orders within 24 HOURS! We do not list products on our web site unless we have them in stock! We ship via UPS ground, and the average delivery time is 3 business days (WEST COAST orders are 3-4 business days). So you can expect your delivery within 2-4 business days from the time you place your order. We will also email the UPS tracking number to you the day your order goes out. If you're not far from Michigan you might even receive your order the next day!!

PLEASE EMAIL US WITH ANY QUESTIONS YOU MAY HAVE!!

As stated in our mission we only charge for shipping. We do not believe that our customers should be charged a " handling fee".
Our published shipping costs are for the Continental United States only! WE will quote a shipping price for our Customers requesting shipments outside of the Continental United States.

For the most part our actual cost of shipping (United Parcel Service)  starts at about $6.00 per package ($5.00 for packages delivered to a business address). The Actual mechanism for billing is as follows:
There is a minimum charge of $4.50, then an additional .35 cents is added for each 1 pound of shipping weight.

In many cases we have entered "0" as the weight for a product, this way you will not be charged any additional shipping cost for the item. Some of these items might include gloves, spikes and towels etc.

And just to make it even a little better "WE WILL REFUND ANY AMOUNT OF SHIPPING COST OVER $14.00!!! So no matter how large your order that is the most you will pay for shipping!!!!
We hope that you find this to be fair and equitable.

A NOTE ABOUT SHIPPING AND BILLING ADDRESSES:
When your are checking out you will see blanks for both "SHIPPING ADDRESS" and "BILLING ADDRESS". Use "SHIPPING ADDRESS" for the address you would like us to ship your order to.
Use "BILLING ADDRESS" for the address that YOUR CREDIT CARD COMPANY HAS ON FILE FOR YOU!! In many cases this will be the same.
It is important to note that part of your security process requires the correct address information from the credit card holder. If an address other than the address that your credit card company has on file for you is entered into the "BILLING ADDRESS" the "SECURE NETWORK" WILL REJECT the order. This is to protect you.
For example: If you are ordering a gift for your your Father who lives in Texas and your would like the gift sent to him, type his address into "SHIPPING ADDRESS" then type your own address into "BILLING ADDRESS"
Or: Let's say you're are a fellow Michigander and you are wintering over in Florida (lucky dog) and you need some golf supplies, then type your Florida address into "SHIPPING ADDRESS", but since your credit card company has your Michigan address on file, type your Michigan address into "BILLING ADDRESS".

PLEASE DOUBLE CHECK YOUR ADDRESS INFORMATION!!!!!!
To prevent shipping errors always double check you address information. If of course WE make a mistake we will pay for re-shipping your order. But if you give us the wrong information it will be on you to re-ship the order!
There are some "cross" checks to help prevent shipping errors but it is always best to "double" check!

Thanks for taking a little time to understand the shipping mechanism. Once you get a handle on ordering over the web you begin to wonder why we didn't have this convenience around sooner!!
As many of our regular customers would attest; It's very nice to just pop on and order your supplies from home (or the office), knowing you are getting a fair shake and consistent service.
.

HOME       GETTING AROUND        PRODUCTS, PRICES & ORDERING    E-MAIL US
.
American Golf Exchange  3230 West St.  Milford MI 48380  248-685-9542
  www.golfballx.com