The following gives more detailed information about navigating around the store, ordering, shipping and billing. If you have any questions, don't hesitate to click the Email link at the top of the page and fire away!
When you see an Item that
you are interested in, just click on the ""Click here for full details and ordering"
link. Now you are in the "STORE" and you can see the full detail
for your item!!
At the top of the page you will see the following buttons:
Store Front; Search; Product List; Basket Contents; Checkout
At any time you can CLICK on any one of these headings. Following is a description of where each of these headings will take you
Store Front: you are currently at the store front. This is the main lobby so to speak. At any time you can CLICK on the Store Front button to get back here.
Search: You can use the search button as a short cut to check for a specific product. For example you can click on the search button, then when the search screen comes up type the name of the item you are looking for into the blank space and then click the search tab. A list of related items will come up
Product list: Clicking on the Product List button will bring up a list of all the products. This makes for quick browsing, but will will need to wait a few moments for the page to load
Basket
Contents: This button will show you a list of the items you have placed
in your shopping cart. You can also change how many of each item in your
shopping cart. It's usually faster to add one of each item you want to
your shopping cart and then decide how many of each item you want
just before you go to the Checkout.
For
example; you want 6 gloves and 3 dozen golf balls, just throw one glove
and one dozen of your favorite golf balls into your shopping cart, then
click the Basket Contents button
and your shopping list will come up. Just change the 1 that's in the box
to a 6 for the gloves and the 1 to a 3 for the golf balls and then click
on the "Update" buttons. Your order is now revised to the amount
of each item you wanted!
Checkout: When you've done all of your shopping (at least in our store) Click the Checkout button it will take you to the checkout counter.
Product
Categories:
You can see on the left
side of the screen, a list of the product categories, just CLICK
on the category that interests you and that page will come up showing you
the products we have available for that category.
To get detailed information about a particular product, click on the underlined product Title (for example: STRATA TOUR: NEW 12 PACK ) and the full detail will pop up along with a graphic (not all products have graphics, to many graphics causes the pages to load slowly). Scroll down to read the detailed descriptions. All of the product descriptions are below the product headings.
When
you find something you would like to order:
Click
on the underlined product description this will give you the
full product information, all of the product choices (color, size etc.)
and a check box to enter how many of that item you want.
Make sure you select your
choices for that item, i.e. large, small, color, spin, distance etc.
For example: if you are
ordering gloves you will be asked to select your glove size, or if you
are ordering "Titleist Professional" golf balls you will be asked to select
what Compression you would like (i.e. 90s or 100s.)
In cases where selection
is important (glove sizes for example) the order will not progress further
until you have made you choice, this is in case you forget or were not
aware of the available selections.
Once you have selected the
number and style (or size) of the item you would like, click on the "Add
To Basket" button. At this point you can go on to select other
items for your basket or if you're finished click the "Checkout" button
to head for the checkout counter.
Additional notes:
The
ordering instructions above are the easiest to use, but we also listed
some other methods.
The "Buy
1 Now" button
will take you directly to the "check-out" line (that reminds me, there's
no waiting because your the only one in line). Use "Buy
1 Now" if the item you selected is all that you needed.
Use the "Add
1 To Basket" button
if you still plan to shop around or want to add some additional items.
(If you want more than one
of the same item click the "Add 1 To Basket"
button again OR you
can click on the "Add 1 To Basket"
then click the "Basket Contents" and
adjust the number of each item in your shopping
cart. It's usually faster to add one of each item you want to your shopping
cart and then decide how many of each item you want just before you go
to the Checkout.
For
example you want 6 gloves and 3 dozen golf balls, just throw one glove
and one dozen of your favorite golf balls into your shopping cart, then
click the Basket Contents button
and your shopping list will come up. Just change the 1 that's in the box
to a 6 for the gloves and the 1 to a 3 for the golf balls and then click
on the "Update" buttons. Your order is now revised to the amount
of each item you wanted!
You can click on the
"CHECK-OUT" button at the top of the page any time you are ready to
check out
CHECKING
-OUT:
At the "Checkout" counter
you will need to enter basic information in the spaces that are provided.
Make sure you fill in the
information we need to contact you in case we have a question.
PLEASE
DOUBLE CHECK YOUR ADDRESS INFORMATION!!!!!!
To prevent shipping errors
always double check you address information. Of course if WE make a mistake
we will pay for re-shipping your order. But if you give us the wrong information
it will be on you to re-ship the order!
There are some "cross-checks"
to help prevent shipping errors but it is always best to "double" check!
Once you have filled in your shipping information click the "Continue" button:
CREDIT
CARD, CHECKS, MONEY ORDERS and SHIPPING:
Ship Via: (Base+Weight
Shipping $2.50) is the only shipping method we use (see below for more
details about our shipping policy)
Pay With: Select
the payment method you wish to use, (for checks or money orders;
select "Check"), We accept Visa, Mastercard and American Express
Then press the "Continue"
button
CREDIT
CARD INFO:
At
the bottom of this screen you will see blank spaces for your credit card
information. Be sure to enter you credit card number and the month and
year the card expires. Please Double Check!!!
BAM!!
your order will be on the way. We will
send you an email to confirm that your order has been sent and headed your
way!
For the most part our
actual cost of shipping (United Parcel Service) starts at
about $4.50 per package ($3.50 for packages delivered to a business address).
The Actual mechanism for billing is as follows:
There is a minimum charge
of $3.25, then an additional 25 cents is added for each 1 pound of shipping
weight.
For example: if you order
two dozen first quality "PRECEPT EV EXTRA SPIN" golf balls the shipping
cost will come out to $3.25 plus $0.75 = $4.00 (two dozen ball weighs 3
pounds). So the shipping cost for an order of 2 dozen golf balls
is only $4.00
In many cases we have entered
"0" as the weight for a product, in this way you will not be charged any
additional shipping cost for the item. Some of these items include gloves,
spikes and towels etc.
So in the example above,
if you were to add 3 gloves to your order of 2 dozen golf balls the shipping
cost will still be $4.00!!
We have also made a point to under-state the weight of certain items to lower your shipping costs. For example the "Framed Practice Net" weighs 12 pounds, but we have listed the weight at 10 pounds so the shipping cost will only be $5.75.
And just to make it even
a little better "WE WILL REFUND ANY AMOUNT OF
SHIPPING COST OVER $8.00!!! So no matter how large your order
the most you will pay for shipping is Eight dollars!!!!
We hope that you find
this to be fair and equitable.
Thanks
for taking a little time to understand the shipping mechanism. Once you
get a handle on ordering over the web you begin to wonder why we didn't
have this convenience around sooner!!
As many of our regular customers
would attest; It's very nice to just pop on and order your supplies from
home (or the office), knowing you are getting a fair shake and consistent
service.
We would like to thank you
again, Bob & Karen at www.golfballx.com
.