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MEN'S, LADIES, SENIORS, BOY'S, GIRL'S AND JUNIORS LEFT and RIGHT HAND GOLF CLUBS: TALL REGULAR and PETITE LENGTHS AVAILABLE: www.golfballx.com
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E-MAIL US
American
Golf Exchange: www.golfballx.com
Getting
around our Store:
Above or on the left
side of the page you will
see a list of our product categories. Just click on the product
category you are interested in.
QUESTIONS
ABOUT SHIPPING??
The most COMMON QUESTION folks ask us is: HOW LONG
DOES IT NORMALLY TAKE TO RECEIVE AN ORDER PLACED AT YOUR WEB SITE?
We ship most orders within 24
HOURS! We do not list products on our web site unless we have them in
stock!
We ship via UPS ground, and the average delivery time is 3
BUSINESS DAYS (WEST COAST orders take ONE day longer). So you can
expect your delivery within 3-4 business days from the time you place
your order. We will also email the UPS tracking number to you the day
your order goes out. If you're in or not far from Michigan you might
even receive your order the next day!!
What
about shipping cost? We have a flat rate shipping policy of $4.50 for
most of our items including golf club sets!. BUT NO MATTER WHAT, as
stated in our shipping policy; the MAXIMUM you will be billed for
shipping is $10.00 no matter how much you order at one time. (any
amount over the $10.00 will be automatically credited back when we
process the order)
The following gives more
detailed information about navigating around the store, ordering,
shipping and billing. If you have any questions, don't hesitate to
click the Email link at the top of the page and fire away!
At the top of the page you
will see the following buttons:
Store
Front; Search; Product List; Basket
Contents; Checkout
At
any time you can CLICK on any one of these headings to jump around
through the mall. Following is a description of where each of these
headings will take you
Store
Front:
you
are at the store front. This is the main lobby so to speak.
At
any time you can CLICK on the Store Front button to get back here.
Search:
You can use the search button as a short cut to check for a specific
product. For example you can click on the search button, then when
the search screen comes up type the name of the item you are looking
for into the blank space and then click the search tab. A list of
related items will come up
Product
list:
Clicking on the Product List button will bring up a list of all the
products. This makes for quick browsing, but will will need to wait a
few moments for the page to load
Basket
Contents: This button will show you a list of the items you have
placed in your shopping cart. You can also change how many of each
item in your shopping cart. It's usually faster to add one of each
item you want to your shopping cart and then decide how many
of each item you want just before you go to the Checkout.
For example;
you want 6 gloves and 3 dozen golf balls, just throw one glove and
one dozen of your favorite golf balls into your shopping cart, then
click the
Basket
Contents button
and your shopping list will come up. Just change the 1 that's in the
box to a 6 for the gloves and the 1 to a 3 for the golf balls and
then click on the "Update" buttons.
Your order is now revised to the amount of each item you wanted!
Checkout:
When you've done all of your shopping (at least in our store) Click
the Checkout button it will take you to the checkout counter.
Product
Categories:
You
can see on the left side of the screen, a list of the product
categories, just CLICK
on the category that interests you and that page will come up showing
you the products we have available for that category.
To get detailed information
about a particular product, click on the underlined
product Title (for example: STRATA
TOUR: NEW 12 PACK ) and the
full detail will pop up along with a graphic (not all products have
graphics, to many graphics causes the pages to load slowly). Scroll
down to read the detailed descriptions. All
of the product descriptions are below the product headings.
When
you find something you would like to order:
Click
on the underlined product description
this will give you the full product information, all of the product
choices (color, size etc.) and a check box to enter how many of that
item you want.
Make sure you
select your choices for that item, i.e. large, small, color, spin,
distance etc.
For example:
if you are ordering gloves you will be asked to select your glove
size, or if you are ordering "Titleist Professional" golf
balls you will be asked to select what Compression you would like
(i.e. 90s or 100s.)
In cases
where selection is important (glove sizes for example) the order will
not progress further until you have made you choice, this is in case
you forget or were not aware of the available selections.
Once you have selected the number
and style (or size) of the item you would like, click on the "Add
To Basket"
button. At this point you can go on to select other items for your
basket or if you're finished click the "Checkout" button to
head for the checkout counter.
Additional notes:
The
ordering instructions above are the easiest to use, but we also
listed some other methods.
The
"Buy
1 Now" button
will take you directly to the
"check-out" line (that reminds me, there's no waiting
because your the only one in line). Use "Buy
1 Now" if the
item you selected is all that you needed.
Use
the "Add
1 To Basket"
button if you still plan to
shop around or want to add some additional items.
(If
you want more than one of the same item click the "Add
1 To Basket" button
again OR
you can
click on the "Add
1 To Basket" then
click the "Basket
Contents" and
adjust the number
of each item in your shopping cart. It's usually faster to add one of
each item you want to your shopping cart and then decide how many of
each item you want just before you go to the Checkout.
For example
you want 6 gloves and 3 dozen golf balls, just throw one glove and
one dozen of your favorite golf balls into your shopping cart, then
click the
Basket
Contents button
and your shopping list will come up. Just change the 1 that's in the
box to a 6 for the gloves and the 1 to a 3 for the golf balls and
then click on the "Update" buttons.
Your order is now revised to the amount of each item you wanted!
You can click on the "CHECK-OUT"
button at the top of the page any time you are ready to check out
CHECKING
-OUT:
At the
"Checkout" counter you will need to enter basic information
in the spaces that are provided.
Make
sure you fill in the information we need to contact you in case we
have a question.
WE
ABSOLUTELY DO NOT GIVE OR SELL OUR CUSTOMER INFORMATION TO MAILING
LISTS. I DO NOT WANT INFORMATION ABOUT ME BEING SOLD AND NEITHER DOES
KAREN.
We
are a small business, we like our customers, and you can rest
assured,
you
are not for sale!!!
A
NOTE ABOUT SHIPPING AND BILLING ADDRESSES:
When your are checking out you will
see blanks for both "SHIP
TO"
and "BILL
TO". Use
"SHIPPING ADDRESS" for the address you would like us to
ship your order to.
Use
"BILLING ADDRESS" for the address that YOUR CREDIT CARD
COMPANY HAS ON FILE FOR YOU!!
In many cases this will be the same.
It
is important to note that
part of your security process requires the correct address
information from the credit card holder. If an address other than the
address that your credit card company has on file for you is entered
into the "BILLING ADDRESS" the "SECURE NETWORK"
MAY REJECT the order. This
is to protect you!
For
example: If you are ordering a gift for your Father who lives in
Texas and you would like the gift sent to him, type his
address into "SHIPPING ADDRESS" then type your
address into "BILLING
ADDRESS"
Or: Let's say
you're are a fellow Michigander and you are wintering over in Florida
(lucky dog) and you need some golf supplies, then type your Florida
address into "SHIPPING ADDRESS", but since your credit card
company has your Michigan address on file, type your Michigan address
into "BILLING ADDRESS".
PLEASE
DOUBLE CHECK YOUR ADDRESS INFORMATION!!!!!!
To
prevent shipping errors always double check you address information.
Of course if WE make a mistake we will pay for re-shipping your
order. But if you give us the wrong information it will be on you to
re-ship the order!
There are
some "cross-checks" to help prevent shipping errors but it
is always best to "double" check!
Once you have filled in
your shipping information click the "Continue" button:
CREDIT
CARD, CHECKS, MONEY ORDERS and SHIPPING:
Ship
Via: (Base+Weight Shipping
$4.50) is the only shipping method we use (see below for more details
about our shipping policy)
Pay
With: Select the payment
method you wish to use, (for checks or
money orders; select "Check"), We accept Visa, Mastercard,
Discover, American Express and PAYPAL
Then
press the "Continue" button
CREDIT
CARD INFO:
At
the bottom of this screen you will see blank spaces for your credit
card information. Be sure to enter you credit card number and the
month and year the card expires. Please
Double Check!!!
BAM!!
your
order will be on the way. We will send you an email to confirm that
your order has been sent and headed your way!
SHIPPING
POLICY AND INFORMATION
As stated in our mission we
only charge for shipping. We
do not believe that our customers should be charged a " handling
fee".
Our
published shipping costs are for the Continental United States only!
WE will quote a shipping price for our Customers requesting shipments
outside of the Continental United States.
For the most part The
Actual mechanism for billing is as follows: There
is a minimum FLAT RATE charge of $4.50, then an additional 35 cents
is added for each 1 pound of shipping weight. In
most cases we have entered "0" as the weight for a product,
so that you will not be charged any additional shipping cost for the
items you have purchased and the shipping cost remains at the flat
rate. Items include gloves, spikes and towels etc.
And just to make it even a
little better "WE
WILL REFUND ANY AMOUNT OF SHIPPING COST OVER $10.00!
So no matter how large your order the most you will pay for shipping
is $10.00 dollars!
We
hope that you find this to be fair and equitable.
Thanks
for taking a little time to understand the shipping mechanism. Once
you get a handle on ordering over the web you begin to wonder why we
didn't have this convenience around sooner!!
As
many of our regular customers would attest; It's very nice to just
pop on and order our supplies from home (or the office), knowing you
are getting a fair shake and consistent service.
We would like to thank you
again!! the
"AGXGOLF"
Family at
www.golfballx.com
.
HOME
; E-MAIL US
American
Golf Exchange 2930 West St. Milford MI 48380
248-685-9542
www.golfballx.com
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